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Support for Soundscape

Thoughtful input from our customers, partners and the community about the role technology can play to empower people has been a rewarding experience and enables us to continually improve our products and services. Please continue to share your experiences with Soundscape, and if you have questions or need additional support:

  • Ask questions and share feedback—select to Soundscape Community by contacting the Disability Answer Desk (Link Coming Soon).
  • We want Soundscape Community to be accessible for everyone! Find accessibility support via the Disability Answer Desk (Link Coming Soon).

    • Frequently Asked Questions

    Is Soundscape Community available on both Android and Apple devices?

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    How do I find it in the App store?

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    What does the new icon look like?

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    Is the functionality different from the previous version?

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    Does the search function work as previously?

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    Will it be rolled out to all regions?

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    Why did it change?

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    Can I use this app instead of maps for navigation?

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    Can I use this app instead of a mobility aid?

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    Do I have to use headphones?

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    Is it safe to wear headphones?

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    Can I put my phone in my pocket or bag and still use Soundscape?

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    What map does Soundscape Use, is it up to date?

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    How close does it bring me to a beacon/marker?

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    Does it have a transport mode for use in cars / buses etc?

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    How much battery does it use?

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    Do I have to pre-set beacons to get guidance?

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    Can I control how much information is called out?

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    Where did the idea / concept come from?

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    Who is the consortium?

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    What does Soundscape mean?

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    What is a Soundmark?

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